Below you will find instructions for filing a complaint and for withdrawing from a contract (returning an order) at Global Vinyl Market. Please follow them — otherwise a return, cancellation or complaint may not be accepted.

Address for returns and complaints:

#1. Complaint — step by step

1. Download the complaint form, fill it in and send it to biuro@globalvinylmarket.com with the subject "COMPLAINT ORDER NO XXXXX". Describe the defect precisely, indicating exactly where it occurs (e.g. side A: 4 min 20 sec), so that the producer/distributor has no doubt about the defect and its location. The same applies to sleeve damage — attach photographs of the damage to your e-mail.
2. Return authorisation is issued after we verify the form.
3. Pack the parcel securely and mark it clearly with the returned order number. If damage not previously described in the form is found, a complaint caused by damage during the return will not be considered and the parcel will be sent back at the Buyer's expense.
4. If the returned item shows defects not reported in the complaint, the complaint will be rejected in full.

Minor pressing imperfections that do not affect the sound are not considered defects and are not subject to exchange or complaint. Where a defect is found and confirmed, we refund the full purchase value (we do not exchange a record for another copy). Refunds for card transactions go to the account linked to the card; all other refunds go to the original payment method.

#2. Withdrawal from a distance contract (cancelling a purchase)

When the right of withdrawal does not apply

The right of withdrawal does not apply to contracts:

1. for services fully performed with the consumer's express consent, where the consumer was informed about items sourced to order (lead time of 4 days or more in the offer) or about gold and platinum displays prepared to the specification stated in the offer;
2. where the object is a non-prefabricated item made to the consumer's specification or serving their individualised needs;
3. where the object is delivered in sealed packaging that cannot be returned after opening for health or hygiene reasons;
4. where the object is a sound or visual recording or computer software delivered in sealed packaging, if the packaging was opened after delivery. This also covers media that are not factory shrink-wrapped or are supplied in resealable bags (e.g. Music On Vinyl, contemporary Japanese editions such as Victor or P-Vine);
5. for the supply of digital content not recorded on a tangible medium, where performance began with the consumer's express consent before the withdrawal period expired.

Return rules

1. If the shrink wrap is unopened, return the item in unaltered condition — immediately, and no later than 14 days from withdrawal. If a record is returned damaged, the right of withdrawal expires and the Buyer must collect it at their own expense or cover the value of the damage. Please use good-quality protective packaging.
2. Non-standard behaviour and/or appearance that does not affect the sound (colour mixing, a different shade than in the catalogue, warping, etc.) is not grounds for a complaint, exchange or return. Photographs come from official distributor catalogues. Coloured vinyl may have lower dynamics and/or sound quality, which is not subject to complaint.
3. In the event of withdrawal, the Seller does not bear the cost of returning the goods and does not refund shipping costs incurred for the return. The cost of the "Additional parcel protection" option is non-refundable. Returns are accepted only with the original box/packaging and the complete set received (posters, stickers, bonuses, etc.). The return code is issued after our authorisation.
4. Withdrawal due to a manufacturing defect is equivalent to a return with a full refund — in that case add a precise description of the defect to the form, indicating where it occurs (e.g. side C: 4 min 20 sec) and the model of your turntable.
5. Returns of orders containing promotional items and/or free gifts are possible only when the entire order is returned.
6. Refunds are always made to the payment instrument used when placing the order. Cancelling an order paid with a gift card does not renew or extend the card's validity.

How to report a withdrawal

1. Send the completed withdrawal form to biuro@globalvinylmarket.com with the subject "RETURN / WITHDRAWAL: ORDER NO XXXXX".
2. You will receive confirmation with further instructions. If you do not receive it within 24h, check the points above, review the form, correct any errors and send it again.
3. Do not send parcels back without our prior authorisation and an assigned return number — such parcels will not be accepted.

#3. Refunds for unfulfilled orders

Refunds for orders unfulfilled through the Buyer's fault (e.g. placed against RSD rules, with incorrect address data, from an account not confirmed within 24h), not collected by the Buyer, or cancelled on the basis of withdrawal, are reduced by the fee charged by the payment provider (according to the price list of the operator selected at checkout) and by return shipping costs.