These Terms set out the rules for concluding contracts of sale through the globalvinylmarket.com online shop, information about the Seller, the shop and the Buyer's rights.

1. Seller details

2. Shopping at globalvinylmarket.com

1. To make a purchase, the Buyer must be registered and logged in.
2. Registration means creating an account by providing: first name, surname, e-mail, phone number and address details (street, city, country).
3. During registration you must click the confirmation link sent automatically to the e-mail address provided.
4. After registering, the Buyer must log in to make purchases.
5. Product prices shown in the shop include VAT.
6. The total order price consists of the product price and, where applicable, the delivery cost.
7. Add the chosen product to the cart.
8. After adding products to the cart, the Buyer selects the delivery method and payment method.
9. Placing an order is an expression of intent to buy (an offer). The distance sales contract is concluded when the Buyer receives the e-mail "Current status: ready to ship".
10. The Seller provides confirmation of the contract on a durable medium no later than at delivery of the product.

3. Order fulfilment

1. The Seller is obliged to deliver goods free from defects.
2. Products in stock are dispatched immediately after payment clears. Availability is shown on each product page.
3. If a title is not in stock, fulfilment takes 5 to 30 days from payment.
4. Pre-order titles are shipped within 10–15 days of the release date; the release date shown on the product page is set by the label and may change, which is beyond the Seller's control.
5. Products imported from the USA may have an extended fulfilment time of several business days (transatlantic transit, customs clearance).
6. Product photographs come from distributor and manufacturer catalogues; the Seller does not accept returns or exchanges of coloured records where the colour differs from the photo or description.
7. If the description does not state the colour of the pressing, the distributor does not provide that information.
8. Where the Buyer has chosen prepayment, the Seller begins fulfilment after payment.
9. Where a single order contains goods with different lead times, the order is fulfilled according to the longest lead time.
10. Fulfilment of orders containing pre-sale products may be extended for reasons beyond the Seller's control. In exceptional cases (label cancelling plans, damage in transit, etc.) the Seller may cancel the order.
11. After placing an order the Buyer can follow automatic messages sent at each status change.
12. Products are delivered, depending on the method chosen: by courier, to InPost parcel lockers, or by post.

4. Payments

1. Orders are paid online during checkout. Payments are processed by Stripe: payment card (Visa, Mastercard), Apple Pay, Google Pay, Link, Revolut Pay, Klarna, SEPA Direct Debit, iDEAL, Bancontact and EPS. The methods offered depend on the Buyer's country and device.
2. Refunds for orders unfulfilled through the Buyer's fault (e.g. incorrect address data, account not confirmed within 24h, late payment) are reduced by the fee charged by the payment provider selected at checkout.
3. All orders are paid online during checkout. An order whose payment has not been completed is not accepted for processing.

5. Right of withdrawal

1. The withdrawal period is 14 days.
2. Within 14 days the Seller must receive the returned goods together with the withdrawal form.
3. Refunds are made within 10 business days to the original payment method.
4. Goods should be returned to: Wszystkopl Sp. z o.o., ul. Świeradowska 47, 02-662 Warsaw, Poland.
5. Non-standard behaviour and/or appearance of a record that does not affect the sound (colour mixing, a shade different from the catalogue, warping, etc.) is not grounds for a complaint, exchange or return. Photographs come from official distributor catalogues — differences between a catalogue image and the item received are not grounds for return or complaint.
6. In the event of withdrawal, the Seller does not bear the cost of returning the goods and does not refund shipping costs incurred for the return.
7. Returns are accepted and considered only when the item is sent back in its original box/packaging with the complete set received.
8. Where a refund is due for a card transaction, the Seller refunds to the bank account linked to the card. All other refunds are always made to the original payment method.
9. If a parcel is delivered in a condition indicating damage to the contents, returns are processed only on the basis of a damage report signed by the delivering courier, or the reference number of a complaint raised at the parcel locker at the time of collection.
10. If the sleeve is damaged, notify us before removing the original shrink wrap — otherwise the complaint cannot be accepted (art. 38(7) of the Polish Consumer Rights Act).
11. Returns of orders containing promotional items and/or free gifts are possible only when the entire order is returned.
12. Please do not send parcels back without prior authorisation from the Seller and an assigned return number — such parcels will not be accepted and will be returned at the sender's expense.
13. The right of withdrawal does not apply to contracts:
    • for services fully performed with the consumer's express consent, where the consumer was informed about items sourced to order (lead time in the offer of 4 days or more) or about gold and platinum display items prepared to the specification stated in the offer;
    • where the object is a non-prefabricated item made to the consumer's specification or serving their individualised needs;
    • where the object is a sound or visual recording or computer software delivered in sealed packaging, if the packaging was opened after delivery — this also covers media that are not factory shrink-wrapped or are supplied by the producer in resealable bags (e.g. Music On Vinyl releases, contemporary Japanese editions such as Victor or P-Vine);
    • for the supply of digital content not recorded on a tangible medium, if performance began with the consumer's express consent before the withdrawal period expired.

6. Complaints

1. If a product is defective, the Buyer may file a complaint under the statutory warranty governed by the Polish Civil Code.
2. The statutory warranty period is 2 years.
3. Warranty address: Wszystkopl Sp. z o.o., ul. Świeradowska 47, 02-662 Warsaw, Poland.
4. Complaints are considered within 14 days.
5. Complaint procedure:
   • send the complaint form to biuro@globalvinylmarket.com with the subject "COMPLAINT ORDER NO XXXXXX";
   • pack the parcel securely and mark it clearly with the returned order number — damage not described in the form beforehand and arising during the return will not be considered, and the parcel will be sent back at the Buyer's expense;
   • incorrect return data or an incorrectly completed form means the complaint will not be accepted;
   • please do not send parcels back without prior authorisation — they will not be accepted and will be returned at the sender's expense.
6. Withdrawal from the contract due to a manufacturing defect is equivalent to a return with a full refund.

Detailed instructions: Returns & Complaints.

7. Reservations

1. The Buyer must not supply unlawful content.
2. Each order placed in the shop constitutes a separate contract of sale and requires separate acceptance of these Terms. The contract is concluded for the time and purpose of fulfilling the order.
3. Nothing in these Terms excludes or limits consumer rights arising from applicable law.

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